About this tool

A customer self service portal for the small company that answers the same twenty questions all day: the help centre that answers before a ticket is raised, the customer's own account, cases and documents, and the request form that raises a ticket only when self-service has not worked. The worksheets work the case for it on the page from your own figures: tickets a month, the share the portal will answer, what an agent-handled ticket costs and what the portal costs into savings a month and a payback in days; ticket categories, articles per category and minutes per article into the articles to